Platform Terms of Service

These Platform Terms of Service ("Terms") govern access to and use of the VaultXL Platform — the software-as-a-service offering available at https://vaultxl.com/platform, including the operator dashboard, AI identification and room-scanning tools, price research, marketplace listing tools, intake and proposal tools, and the client portal (collectively, the "Platform") — provided by VaultXL ("VaultXL," "we," "us," or "our"). By creating a workspace, starting a trial, or subscribing, you ("Customer," "you") agree to these Terms on behalf of yourself and, if you register for a company, that company. If you use VaultXL's own estate transition and logistics services as a consumer, those services are governed by our Service Terms instead.

The Platform provides software tools including, depending on your plan:

• AI-assisted photo identification of items and AI room scanning that suggests sell / donate / trash dispositions and estimated value ranges
• Price research, including comparable-sales data and AI-assisted market estimates
• Inventory management and CSV export
• Marketplace listing and synchronization integrations (e.g., eBay, Shopify, Etsy)
• Lead intake, on-site assessment, and proposal tools, including shareable proposal links and PDFs
• Consignment settlement accounting and a client portal

Features vary by subscription plan as described on our pricing page. We may add, change, or remove features; if a change materially reduces the core functionality of your paid plan, your remedy is to cancel under Section 7.

• You must provide accurate registration information and keep it current.
• The user who creates a workspace is its owner and is responsible for all activity in the workspace, including activity by invited team members.
• Seats are limited by plan. Credentials may not be shared; each user needs their own account.
• You are responsible for safeguarding credentials and must notify us promptly of any suspected unauthorized access.
• You must be at least 18 and able to form a binding contract.

• Subscriptions are billed monthly in advance through our payment processor (Stripe). You authorize recurring charges until you cancel.
• Free trials run for the period stated at signup and require no payment card. When a trial ends without a subscription, the workspace becomes read-only: your data is retained and visible, and full access resumes when you subscribe.
• Plan limits (team seats, active listings, and monthly AI identifications) are enforced automatically. AI actions consume metered units (for example, a room scan consumes more units than a single item identification, as described in the product).
• You may upgrade at any time; the new plan takes effect per the checkout flow. You may cancel at any time; cancellation stops future renewals and access continues through the period already paid.
• Except where required by law, payments are non-refundable. We may consider refund requests for billing errors in our discretion.
• We may change prices with at least 30 days’ notice; changes apply at your next renewal.
• Accounts with failed payment or chargebacks may be suspended until resolved. Suspended and canceled workspaces retain their data in read-only form for a reasonable period.

• You own the data you and your team submit to the Platform — leads, client records, photos, inventory, proposals, and documents (“Customer Data”).
• You grant us a limited license to host, process, transmit, and display Customer Data solely to provide and improve the Platform, including sending photos you submit to our AI and search providers to perform the analysis you request.
• Each workspace’s data is logically isolated from other customers’ workspaces.
• You are responsible for having the necessary rights to the content you upload (including photographs of clients’ property) and for your own compliance with applicable privacy law regarding the personal information of your leads and clients.
• For a reasonable period after cancellation you may request an export of your Customer Data. We may delete Customer Data after that period.
• We may use aggregated, de-identified usage data that does not identify you or your clients to operate and improve the Platform.

Our collection and use of personal information is described in our Privacy Policy.

The Platform's identification, disposition, and valuation outputs are generated by artificial-intelligence systems and market-data sources. They are informational estimates only. They are not professional appraisals, are not USPAP-compliant, and must not be relied on for insurance, tax, legal, or estate-settlement purposes without independent verification. AI outputs can be incomplete or wrong, including misidentifying items and mispricing them. You are solely responsible for decisions you make — including purchase, pricing, disposal, and client-facing quotes — based on Platform output. Items flagged for specialist review (for example jewelry, firearms, fine art) require a qualified specialist.

• These Terms apply from the moment you create a workspace and continue until your workspace is deleted.
• You may cancel your subscription at any time from the billing page; your workspace then becomes read-only at the end of the paid period.
• We may suspend or terminate access immediately for material violation of these Terms, non-payment, security risk, or unlawful use. Where practical we will notify you and give you an opportunity to cure.
• Sections that by their nature should survive (including data license limits, disclaimers, liability limits, and disputes) survive termination.

You will not, and will not permit anyone to:

• Copy, modify, translate, or create derivative works of the Platform, or reverse engineer, decompile, or attempt to extract source code, models, or prompts
• Resell, sublicense, rent, or provide the Platform to third parties as a service bureau, or access it to build a competing product
• Scrape, crawl, or bulk-extract data from the Platform other than through provided export features
• Circumvent plan limits, metering, rate limits, or security controls, or probe or test the vulnerability of the Platform without written authorization
• Upload malicious code or content you lack rights to, or use the Platform to list, sell, or launder items you are not lawfully entitled to sell (including stolen or counterfeit goods and items whose sale is restricted by law)
• Use the Platform to violate marketplace rules, send spam, or infringe any third party’s rights

The Platform connects to third-party services, including payment processing (Stripe) and marketplace integrations (such as eBay, Shopify, and Etsy) that you choose to link. Your use of those services is governed by their own terms, and we are not responsible for their availability, fees, or decisions (including listing removals or account actions they take against you). Marketplace credentials you connect are stored to provide the integration and can be disconnected by you.

The Platform lets you generate client-facing documents (such as proposals) and share them via unlisted public links. Anyone with a share link can view the shared document until you revoke the link. You are responsible for the accuracy of documents you share, for whom you share them with, and for revoking links you no longer want accessible.

• VaultXL owns the Platform and all related software, models, prompts, designs, and documentation. No rights are granted except the limited right to use the Platform during your subscription in accordance with these Terms.
• Your company name, logo, and branding remain yours; you grant us a license to display them within your workspace and on documents the Platform generates for you.
• If you send us feedback or suggestions, we may use them without restriction or obligation.
• “VaultXL” and associated logos are trademarks of VaultXL. You may not use them without prior written consent, except to truthfully identify that you use the Platform.

Each party will protect the other's non-public information received in connection with the Platform with at least reasonable care and use it only as needed to perform under these Terms. This does not apply to information that is public, independently developed, or lawfully received from another source.

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, VAULTXL DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT AI OUTPUTS WILL BE ACCURATE OR RELIABLE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL; AND (B) VAULTXL'S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THE PLATFORM WILL NOT EXCEED THE AMOUNTS YOU PAID FOR THE PLATFORM IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY. THESE LIMITS DO NOT APPLY TO YOUR PAYMENT OBLIGATIONS, YOUR BREACH OF SECTION 8, OR EITHER PARTY'S INDEMNIFICATION OBLIGATIONS.

You will defend and indemnify VaultXL against third-party claims arising from Customer Data, your use of the Platform in violation of these Terms or law, or your dealings with your own clients (including disputes about items you sell, dispose of, or value using the Platform). VaultXL will defend and indemnify you against third-party claims that the Platform, as provided by us and used as permitted, infringes their U.S. intellectual-property rights.

We may update these Terms from time to time. For material changes we will give notice (for example by email or in-product notice) at least 14 days before they take effect; continued use after the effective date constitutes acceptance. The "Last Updated" date above reflects the current version.

These Terms are governed by the laws of the State of North Carolina, without regard to conflicts-of-law rules. The state and federal courts located in Mecklenburg County, North Carolina have exclusive jurisdiction, and each party consents to venue there. Each party waives any right to a jury trial to the extent permitted by law.

• These Terms, together with the order/checkout details and the Privacy Policy, are the entire agreement about the Platform and supersede prior discussions.
• You may not assign these Terms without our consent, except to a successor in a merger or sale of substantially all assets; we may assign to an affiliate or successor.
• Neither party is liable for delay or failure caused by events beyond its reasonable control.
• If a provision is unenforceable, the rest remain in effect. A failure to enforce is not a waiver.

Questions about these Terms: contact us through vaultxl.com/contact.