For listing agents & SRES designees
Your listing date holds, because the house is empty when we said it would be
You cannot list a house full of furniture, and you cannot promise a seller a date that depends on their adult children finding a free weekend. We commit to the date in writing.
Why this hand-off exists
What we hear from listing agents & sres designees
The estate and downsizing listings are the ones that slip. Not because of price or condition, but because forty years of contents sit between the seller's decision and your photographer. We take that stretch of the timeline and make it a fixed date, and the seller usually nets money out of it instead of paying someone to haul it away.
You cannot photograph a house you cannot see
Wide-angle photos of a full room sell nothing, and a buyer walking a cluttered house discounts it in their head before they reach the kitchen. The contents are a pricing problem disguised as a scheduling problem.
The seller's plan for the contents is "we'll deal with it"
That sentence is how a listing slips a month. Nobody has measured the new place, nobody has decided about the dining set, and nobody wants to be the one who throws away their mother's things.
The decision-makers are three states away
On estate and downsizing listings the people who have to say yes are often not in the house, not in the state, and not in agreement. Someone local has to open the door, walk the rooms, and report back — and it should not have to be you.
Every week of contents is a week of carrying cost
Taxes, insurance, utilities, and lawn service run whether the house is on the market or not, and a seller feels every week of it. A fixed clearance date is the cheapest thing you can hand them.
Before you refer anyone
Is there anything in this for you?
VaultXL offers you nothing of value for sending a seller our way. Real estate license law constrains what a licensee may accept and from whom, and anything of value would have to move through your brokerage rather than to you. We are not proposing that arrangement, so there is nothing here for your broker-in-charge to approve. What you get is a listing date that holds.
What the family pays is a flat project fee, quoted in writing after the walkthrough and before any work begins. Where we resell an item on their behalf, VaultXL keeps 15% of that item’s sale price and the client keeps 85%, itemised line by line.
What we do, and what we don't
You are putting your own name behind the introduction. This is the boundary in writing, so you can refer without wondering what happens next.
We do
- Commit to a clearance date in writing before the listing goes live, and work backwards from it
- Sell what has resale value so the seller nets something instead of paying to dump it
- Donate the rest with receipts and dispose of what is genuinely worthless
- Leave the property broom-clean and ready to photograph, not merely emptied
- Report progress to whoever the seller nominates — including you, if they say so
We don't
- Advise on list price, market timing, offers, or anything else that belongs to you
- Stage, paint, repair, or make any cosmetic improvement to the property
- Speak to buyers, buyers' agents, or anyone else about the sale of the real property
- Remove anything the seller has marked to keep, under any circumstance
- Ask your seller to sign anything other than our own written scope of work
Questions we get asked
No. Nothing of value moves from us to you. License law constrains what a licensee may accept and from whom, and anything of value would have to run through your brokerage rather than to you personally. We do not have that arrangement, we are not proposing one, and there is nothing for your broker-in-charge to review.
The date goes in the written scope before work starts, which means we only agree to dates we have crew for. If the scope changes mid-job — an attic nobody mentioned, a second storage unit — we tell you the same day rather than at the end, so you can move the listing once instead of twice.
A flat project fee, quoted in writing after the walkthrough and before any work begins, so there is no open-ended hourly meter. Items we resell on their behalf settle separately, itemised, so the seller can see what each piece made.
It gets photographed, logged, and reported to the seller before it goes anywhere. Personal papers, photographs, and documents are set aside and returned rather than sold or discarded — that is the failure mode families fear most, and it is the one we design against.
Prefer to talk it through first? Call (704) 975-1405 — a person answers.
Hand off a client
The walkthrough is free and carries no obligation for them. Book it directly — no form to fill in, no callback to wait for.