For move-in coordinators & sales directors
Your move-in date stops depending on a house nobody has dealt with yet
The apartment is ready. The house is not. We handle the home the resident is leaving — measured, sorted, sold, donated, and cleared — so the move-in happens when you scheduled it.
Why this hand-off exists
What we hear from senior living & ccrc move-in coordinators
Coordinators tell us the same thing: the community is ready long before the family is, and the delay is almost never about the apartment. It is a four-bedroom house, a resident who does not want to be managed, and adult children in three time zones. That is the part we take, and we take it in a way that leaves the resident in charge of their own things.
The apartment is ready weeks before the house is
You have a unit, a date, and a family that has not started. Every week of slippage is an empty unit for you and a month of double costs for them.
Nobody measured, so the furniture does not fit
A dining set that anchored a house for thirty years does not fit a one-bedroom apartment, and finding that out on move-in day is how a good day becomes a bad one. Measuring first changes the whole conversation.
A resident who feels managed digs in
When decisions about a lifetime of belongings get made by adult children over the phone, the resident resists the move itself. Sitting with the resident and letting them direct what happens to their own things is what unsticks it.
Families ask your team for vendors you cannot vouch for
Recommending a cleanout company you have never watched work is a risk your policy probably discourages. A flat, published price and a written scope means you can point at information instead of vouching for anyone.
Before you refer anyone
Is there anything in this for you?
VaultXL offers nothing of value to you, your staff, or your community for sending a family our way — no money, gift cards, meals, sponsorships, or purchased placement on a vendor list. Most communities have a written policy against exactly that, and some are additionally bound by federal healthcare rules on accepting anything of value from a vendor. What we offer instead is preferred-vendor availability, published pricing your team can quote, and free rightsizing workshops for your residents.
What the family pays is a flat project fee, quoted in writing after the walkthrough and before any work begins. Where we resell an item on their behalf, VaultXL keeps 15% of that item’s sale price and the client keeps 85%, itemised line by line.
What we do, and what we don't
You are putting your own name behind the introduction. This is the boundary in writing, so you can refer without wondering what happens next.
We do
- Walk the current home free of charge, with the resident present and directing
- Measure the new apartment and plan what genuinely fits before anything is decided
- Sell, donate, and clear the rest, with receipts and an itemised settlement statement
- Quote flat, transparent pricing your team can hand to a family without guessing
- Run free rightsizing workshops for residents and families, scheduled on your calendar
We don't
- Ask your staff to sell, recommend, or vouch for us to a family
- Handle a resident's medications, medical equipment, or any personal care
- Take direction from a family member the resident has not authorised
- Discard anything sentimental on a family member's say-so alone
- Put your community's name, logo, or residents in our marketing
Questions we get asked
No. Nothing of value moves from us to your community, your team, or any individual — no money, gift cards, meals, sponsorships, or purchased placement on a vendor list. Most communities have a written policy against exactly that, and some are additionally bound by federal healthcare rules on accepting anything of value from a vendor, so we do not put anyone in that position.
Yes, and that is usually how it runs. Give us the date and we schedule the walkthrough, the sort, the sale window, and the clear-out against it, with the dates in the written scope. If something is not achievable we say so at the walkthrough rather than the week before.
A flat project fee quoted in writing after the walkthrough — no hourly meter — plus a separate, itemised settlement for anything sold on their behalf. Your team can quote the starting figures directly from our published pricing without having to call us first.
Yes, at no charge. A rightsizing workshop covers what actually fits an apartment, what things are genuinely worth, and how to make decisions without a fight — for residents, adult children, or both together. It is a session about the decision, not a sales pitch, and we will send the outline before you commit to a date.
Prefer to talk it through first? Call (704) 975-1405 — a person answers.
Hand off a client
The walkthrough is free and carries no obligation for them. Book it directly — no form to fill in, no callback to wait for.