Most people with a storage unit know roughly what is in it and have no idea what it is worth. Some of it is furniture and collections that will sell well. Some of it is boxes nobody has opened in years. We start with a free walkthrough of every unit, open the boxes with you, and tell you plainly which units are worth selling from and which are mostly donation and hauling.
Then we work through the units in an order that makes sense for you: usually the ones with the most worth selling first, and the ones costing the most rent close behind. Everything that sells is photographed and listed online, mostly on our own shop, Facebook Marketplace and eBay. Everything you are keeping is labeled with your name and the unit it is going to. What is left goes to donation, with receipts, or to hauling.
Storage facilities have their own rules, and we follow them. Before we plan anything we read your rental agreement and check with the facility office. Some facilities are happy for buyers to collect at the gate with one of us there. Others do not allow sales on the property at all, and then the pieces that are selling come out to our space in Charlotte to be listed and picked up from there.
You do not need to be there for any of it. You add us to the unit's access list, we send photographs of what was in each unit and where it went, and you see every sale and what you are owed in your client portal.
One unit or twenty: how a large job works.
A single unit is usually one walkthrough, a few days of photographing and listing, and a clear-out once the sale has run. Large jobs are the same work done in waves. If you rent many units at one facility and want to get down to a few, we agree with you which units you are keeping. Then we work through the rest a few at a time: sort, photograph, list, clear, and tell you the day each one is empty, so you can end that rental before the next month's rent is due.
Keeping things together is often worth more than splitting them. A matched bedroom set, a box of the same comic series or a shelf of one collector's records usually sells better as one lot than as fifty listings, and we will tell you when it does not. Units full of household boxes are sorted for anything of value, then donated or hauled. We do not list low-value boxes one item at a time just to show a longer list.
If you are deciding whether to keep paying for storage at all, our guide to the cost of storage versus selling walks through the arithmetic, including when storing is the right call.
What the family receives.
- ✓A free walkthrough of every unit, with the boxes opened
- ✓A written quote before any work starts
- ✓A unit-by-unit plan: what sells, what you keep, what is donated and what is hauled
- ✓Facility rules checked before the plan is final
- ✓Every piece that sells photographed and listed, with your approval before anything goes live
- ✓Notice the day each unit is empty, so you can end that rental
- ✓Photographs of every unit as it is cleared, and a record of every sale and what you are owed
Why VaultXL.
Unit by unit, not all at once
We clear units in an order that stops rent soonest. You do not wait for the last unit to sell before the first one is empty.
Opened, not guessed at
We open the boxes at the walkthrough. A unit that looks like furniture can be mostly empty drawers, and a corner of boxes can hold the one thing worth more than the rest.
Your keeps stay yours
Anything you want kept is labeled with your name and the unit it belongs in before anything else is touched. Papers, photographs and personal documents are set aside for you and never listed.
Based in Charlotte
We can come back for the next few units without it becoming a separate trip in your quote.
Where we serve.
Charlotte · Ballantyne · South Charlotte · Pineville · SouthPark · Matthews · Mint Hill · Steele Creek · University City · Huntersville · Cornelius · Concord · Gastonia
Start with a walkthrough.
A free walkthrough in your home, then a written quote before any work starts.
Frequently asked.
You can hold a sale yourself if your facility allows it, sell to a buyer who takes the whole unit, or have someone sort and sell it for you. We do the last. We tell you at a free walkthrough what is worth selling, sell it online, and donate or haul the rest.
Yes. Large jobs are worked in waves, a few units at a time, so units start emptying within the first weeks rather than at the end. We agree with you which units you are keeping, and tell you the day each of the others is empty.
It depends on the facility. Some allow buyers to collect at the gate with one of us there; others do not allow any sales on the property. We check your agreement and the facility office first, and when sales are not allowed on site, selling pieces come to our space in Charlotte instead.
No. Most facilities let the tenant add someone to the unit's access list. You do that for us, and we send you photographs of every unit as it is cleared.
We will say so at the walkthrough, before you pay anything. Low-value boxes are sorted for anything of value, then donated with receipts or hauled away. Sometimes the honest answer is that a unit is a donation and haul job, not a sale.
Every project is quoted in writing after a free walkthrough: a non-refundable setup fee set in your quote, and 15% of what sells after marketplace fees. You keep 85%.
